Catalin Langeanu

Marketing & Business Development Consultant, LANGEANU CATALIN PFA

September 2017 

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• Self-employed providing consultancy in business development, sales, online marketing, lead generation

• Implementing new sales strategies 

• Develop and implement marketing campaigns 

 

 

Corporate Account Manager, TREECOMM SERVICES

September 2016 - May 2017

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• Managed a portfolio of 120 accounts totalling €35k in monthly revenue.

• Met with an average of 10 clients per week consistently, resulting in a 85% customer retention rate.

• Negotiated prices, terms of sale and service agreements.

• Built client relationships by acting as the liaison between the customer and company.

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Sales Manager, CREDITINFO BUSINESS INFORMATION 

June 2015 - January 2016

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• Handled 1000+ client companies and brought in 100 new accounts in 7 months.

• Monitored market activity and quoted pricing to maintain healthy profit margins.

• Negotiated prices, terms of sale and service agreements.

• Created sales contacts with on- and off-premise accounts.

• Contacted regular and prospective customers to explain product features and solicit orders.

• Obtained and evaluated credit information about prospective customers.

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Sales Manager - Acqua Development

​May 2014 - November 2014

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• Developing sales strategies according to company targets, implementation of email marketing campaigns, provide continuous training and feedback for sales reps, identify new business opportunities.

• Handled 150+ client companies and brought in 60 new accounts in 6 months.

 

 

Managing Partner - Ogre Events

​January 2014 - April 2015

 

• Managing the Partner Marketing Bureau (PMB), participate to Partner Adoption Strategy with Channel Account Managers at vendor levels, report to vendor according to campaign feedback collected by the team members;

• Track ROI and campaigns measurements for internal and vendor level reporting;

• Planning and implementing the business expansion process.

 

 

Order Support and Activation Error Queue Specialist - CGS Romania

​May 2013 - May 2014

 

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Provided an elevated customer experience to generate a loyal clientele.

• Manually processing the orders stuck during the activation process.

• Tracking existing orders, and placing new replacement orders in the systems, as well as follow up with the accounts.

 

Marketing Specialist - Elastic Grid

November 2011 - March 2013

 

• Assisted partners of Fortune 100 Vendors, including VMWare, Cisco, F5, NetApp, Brocade, Oracle, IBM, Symantec, Commvault, HP, EMC etc. in launching online marketing campaigns using the demand generation platform developed by the agency.

• Directed and coordinated marketing activities and policies to promote products and services.

• Responded to all partner enquiries thoroughly and professionally.

• Reporting internally and externally, both agency level and vendor level.

 

Sales Advisor - E&O Retail Ltd.

July 2011 - October 2011

 

• Sold £1500 in skin care per day.

• Processed cash and credit payments rapidly and accurately.

• Greeted customers in a timely fashion, whilst quickly determining their needs.

• Recommended new skin care products to customers, resulting in a 50% in add-on business.

• Answered customer questions about product availability and ingredients.

 

Team Leader - GMG Media Box

January 2011 - May 2011

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• Strong leader of customer support staff.

• Facilitated inter-departmental communication to provide effective customer support.

• Scheduled staff shifts to cover peaks and lulls in customer enquiries.

• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Analysed call volume and average call time to monitor Customer Service Representative performance and productivity.

• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

 

Telesales Operator - Romtelecom

2010-April - 2010-Sept

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• Accurately documented, researched and resolved customer service issues.

• Answered an average of 80 calls per day by addressing customer enquiries, solving problems and providing new product information.

• Directed calls to appropriate individuals and departments.

• Politely assisted customers in person and on the telephone.

• Communicated with vendors regarding back order availability, future inventory and special orders.

• Successfully acquired an average of 20 new customers per month, generating growth in revenue.

• Answered product questions with up-to-date knowledge of sales and shop promotions.

• Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

• Scored in top 10% of employees in successful resolution of issues

 

Collection Officer - Linea Directa Communications

April 2009 - March 2010

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• Contacting clients with debts, taking payment commitments, follow up on the accounts.

• Completed daily outbound calls, up to 8 hours per day.

• Competent on customer service management systems and databases.